Terms and Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://chocovita.in/ (“Website”), including the related mobile site and mobile application (collectively referred to as the “Platform”).

The Platform is owned and operated by Chocovita, a company incorporated under the Companies Act, 1956, with its registered office at Ground No. 7, Bannerghatta Main Road, near Balaji Kalyana Mantapa, Bengaluru, Bangalore, India (hereinafter referred to as “Platform Owner,” “we,” “us,” or “our”).

Your use of the Platform and its services and tools is governed by the following terms and conditions (“Terms of Use”), including the applicable policies which are incorporated herein by reference. If you transact on the Platform, you shall be subject to the policies applicable to such transactions. By merely using the Platform, you shall be deemed to have contracted with the Platform Owner, and these Terms of Use, including the policies, constitute your binding obligations.

These Terms of Use apply to your use of our website, goods (as applicable), or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by you that conflict with or add to these Terms of Use are expressly rejected and shall have no effect.

We reserve the right to modify these Terms of Use at any time without providing any specific notice. You are advised to periodically review this page to stay informed of any changes.

Definitions

For the purpose of these Terms of Use, “you,” “your,” or “user” shall mean any natural or legal person who has agreed to become a buyer or user on the Platform.

BY ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

1. User Obligations

  • You agree to provide true, accurate, and complete information during registration and at all times thereafter. You are solely responsible for maintaining the confidentiality and security of your account.

  • Any unauthorized use of your account must be immediately reported to us.

2. Service Disclaimer

  • Neither we nor any third parties provide warranties or guarantees as to the accuracy, performance, completeness, or suitability of the content offered on this Platform. You acknowledge that such content may contain inaccuracies, and we expressly disclaim liability to the fullest extent permitted by law.

3. Risk and Responsibility

  • Your use of the Platform and Services is entirely at your own risk. You are responsible for ensuring that the Services meet your specific needs.

4. Intellectual Property

  • All content on the Platform, including design, layout, text, graphics, and logos, is the property of or licensed to the Platform Owner. You are not granted any right to use or reproduce any such content without prior written permission.

5. Payments and Charges

  • You agree to pay all charges associated with availing the Services.

  • We accept international payments.

6. Shipping

  • We Ship within India. Delivery timelines and charges may vary depending on the location and service chosen at checkout.

7. Prohibited Use

  • You agree not to use the Platform or Services for any unlawful or unauthorised purpose. Any misuse may result in legal action.

8. Third-Party Links

  • The Platform may contain links to third-party websites. You will be subject to the terms and privacy policies of such sites. We are not responsible for any content or services offered by third parties.

9. Legal Binding

  • Initiating a transaction on the Platform constitutes a legally binding contract with the Platform Owner.

10. Indemnification

  • You shall indemnify and hold harmless the Platform Owner, its affiliates, and employees from any loss or damage arising out of your use of the Platform, breach of these Terms, or violation of any applicable law.

11. Force Majeure

  • We shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, pandemic, labor disputes, and technical failures.

12. Governing Law and Jurisdiction

  • These Terms shall be governed by the laws of India.

  • All disputes shall be subject to the exclusive jurisdiction of courts located in Bangalore, Karnataka.

13. Contact

All queries, concerns, or communications regarding these Terms should be addressed using the contact information provided on the website.

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

  • Cancellations will only be considered if the request is made within 5 days of placing the order.

  • Cancellation requests may not be accepted if:

    • The order has already been processed by the seller/merchant.

    • The order is out for delivery.

    • In such cases, you may refuse the delivery at the doorstep.

  • No cancellations are accepted for perishable items such as flowers, food items, or other consumables. However, refunds or replacements may be allowed if you can establish that the quality of the delivered product is unsatisfactory.

  • In case of receipt of damaged or defective items, you must report the issue to our customer support within 5 days of receiving the product. The issue will be validated by the seller or merchant before a resolution is provided.

  • If you believe the product is not as shown on the site or does not meet your expectations, you must notify customer service within 5 days of receipt. Our team will evaluate the complaint and take appropriate action.

  • For products with manufacturer warranties, you are advised to contact the manufacturer directly for resolution.

  • If a refund is approved by Chocovita, it will be processed within 2 working days to the original payment method.