Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

  • Cancellations will only be considered if the request is made within 5 days of placing the order.

  • Cancellation requests may not be accepted if:

    • The order has already been processed by the seller/merchant.

    • The order is out for delivery.

    • In such cases, you may refuse the delivery at the doorstep.

  • No cancellations are accepted for perishable items such as flowers, food items, or other consumables. However, refunds or replacements may be allowed if you can establish that the quality of the delivered product is unsatisfactory.

  • In case of receipt of damaged or defective items, you must report the issue to our customer support within 5 days of receiving the product. The issue will be validated by the seller or merchant before a resolution is provided.

  • If you believe the product is not as shown on the site or does not meet your expectations, you must notify customer service within 5 days of receipt. Our team will evaluate the complaint and take appropriate action.

  • For products with manufacturer warranties, you are advised to contact the manufacturer directly for resolution.

  • If a refund is approved by Chocovita, it will be processed within 2 working days to the original payment method.